At Profumi Milano, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. That’s why we have a clear refund and returns policy in place.
Returns
If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of receiving your order. The item must be unused, unopened, and in its original packaging.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return label and instructions on how to return the item.
Once we receive your returned item, we will process your refund or exchange within 7-10 business days. Please note that original shipping charges are non-refundable.
Refunds
If you received a damaged or defective product, we will provide a full refund or exchange. To initiate a refund, please contact our customer service team at info@scentwell within 7 days of receiving your order.
Please note that all refunds are subject to approval and will be processed within 7-10 business days once we receive the returned item.
In the case of a refund, the original purchase amount will be credited back to your original payment method.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly marked on the product page.
If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact our customer service team at [email protected]. We are here to help you with any issues you may have.